Hawaii
Eye Health Resources
Below are answers to frequently asked questions about Eye Care products and services. If you need information about your health plan optical benefits, please call us at 1-888-586-2020.
How are contact lens services priced?
The following information will help you better understand the fitting process for these services. At your Contact Lens fitting appointment, an evaluation will be made to determine the appropriate starter contact lenses. It may take several lenses and several weeks of wearing these lenses to determine which contact lenses are best for your particular visual and lifestyle needs. Once your prescription has been finalized, your optometrist will write you a contact lens prescription. Fitting fees vary according to the type of contact lenses you need.
Replacement Lenses at Competitive Prices
Buying our Contact Lens Extended Purchase Agreement allows you to purchase your replacement lenses at a reduced cost. Since current prescription glasses and sun protection are essential for contact lens wearers, this agreement also includes discounts of 25% off a complete pair of prescription eyewear (excludes eyewear packages), 30% off non-prescription sunglasses and 10% off all solutions purchased in our Optical Service department.
How long will it take to get my glasses?
Our average turnaround time is two to four business days. Each individual's prescription is special. Every prescription has to be precisely custom-made, and certain types of specialized lenses take longer than others. Members can choose from a wide range of optical products, including different lens materials to fulfill individual needs.
Do you offer discounts or sales?
- 25% off eyeglasses, 40% off second complete pair same day, 30% thereafter w/KP Quality Promise Card (included in eyeglass case of first pair purchased)
- 15% off sunglasses
- 10% off contact lenses, 20% one year supply
- 15% off w/free shipping for reorders for contact lenses at our kp2020 website (must have previously ordered via KPH optical or Rx info will not be available only online)
- 10% off over counter supplies
Does Kaiser Permanente offer LASIK?
Yes we do. Kaiser Permanente is one of the leading providers of LASIK, laser vision correction, in the state of Hawaii. Kaiser Permanente surgeons utilize the most advanced medical technology and practice the most up-to date surgical techniques to ensure optimum results for our patients. Kaiser Permanente has provided comprehensive eye care in Hawaii for 50 years and the LASIK procedure has been offered since 1998. Come join the thousands who had LASIK with Kaiser Permanente. Call our laser vision coordinator at (808) 432-2619 or email HI.EYES@kp.org to schedule a free one-on-one consultation or to sign up for a free educational seminar.
LASIK is provided on a fee-for service basis, separate from and not covered by your Health Plan benefits. Results of services vary and cannot be guaranteed.
Do you offer a warranty on your eyeglasses?
When you purchase your eyewear, you may want to consider our Eyewear Protection Plan. This $35.00 agreement provides:
- A one year coverage. Any lens that is scratched will be replaced free of charge with the same lens and prescription.
- Any frame that is broken will be repaired or replaced free of charge with the same frame.
- Your vision benefit may provide you with a 25% benefit off the purchase of the Eyewear Protection Plan.
- 25 percent off nonprescription sunglasses
For additional information about our special discounts, Eyewear Protection Plan, or to learn about our frame price guarantee for Kaiser Permanente members, please contact an Optical Department associate for details.
What does my Kaiser Permanente benefit cover?
Your plan covers a complete and thorough eye exam. Your employer may have purchased a supplemental optical benefit. For your coverage information, contact Member Services at (808) 432-5955.
Stop by one of our Optical Departments. You will find a good selection of eyewear that is competitively priced. And we offer a free one-year warranty on your complete eyeglass order.